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      Get real-time customer feedback


      Omnichannel satisfaction surveys

      Ask your customers the right question at the right time with branded one-click surveys. Customize your surveys and add additional questions.

      Choose a survey distribution that fits your need. Collect feedback in every conversation, automatically after a case is resolved, or manually when you want to.

      Learn more about Surveys & Distribution

      Understand your customers


      Analytics & Insights

      Uncover insights about customer satisfaction, loyalty, advocacy and more. Measure improvements and predict future trends with real-time CSAT, CES and NPS feedback.

      Recognize support heroes with leaderboards and drill downs stats per team and agent. Stay on top of your customer experience with regular reports and notifications delivered directly to your inbox.

      Learn more about Analytics & Insights

      Take action to improve


      Close the feedback loop

      Improve your customer experience based on customer feedback.

      Monitor and manage negative ratings. Every dissatisfied customer is highlighted, so you can take proper action to recover potentially lost customers.

      Learn more about Closing the feedback loop

      Reward your agents


      Rewards & Recognition

      Motivate your agents to perform better. Use Nicereply data to calculate a motivational variable for your agents' salaries.

      Our clients reported seeing increased conversion rates, more feedback and an overall better atmosphere in the team once implemented.

      Read more about how our client motivates their agents.

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